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Help for the owner dashboard

About this help

Short answers about the owner dashboard, taken from the answers of the ZappBot help bot that lives inside it. This page shows where things are. It does not change anything for you.

Where do I find things in the dashboard?

The dashboard has four tabs along the bottom: Inbox for your chats, Questions for what visitors asked the bot and the Test my bot report, Numbers for results and bookings, and Settings for what you can change.

How do I turn on notifications?

To get notifications, tap Turn on notifications in your dashboard. On an iPhone, tap Share, then Add to Home Screen, and open the page from the new icon first.

How do I change what the bot answers?

Open Settings, then Your answers. The bot answers only from what you write there, so change a price or an answer in that box and save it. Afterwards run Test my bot in the Questions tab.

How do I test the bot?

In the Questions tab, run Test my bot. It tries the bot against your own answers, and it tells you when you changed something since you last tested.

How do I pause the bot?

Tap Pause the bot in your Inbox. Visitors then get no automatic answers, you are alerted and you reply yourself. The same button then says Bot is paused: turn it back on.

How do team links work?

In the Team links box you give each person their own link, and Stop link ends one person's link. Team links, privacy requests and the Activity log stay with the owner.

My link ended or I lost it

If your link has ended and you are on a team, type the e-mail your link was made for on the link-ended card and you get a new link by e-mail. If that does not work, write "talk to a person".

How do I turn on a public page of my own answers?

In the Help center box you can turn a public page of your own questions and answers on or off and copy its link. It shows only what you wrote in Your answers.

How do I show or erase what is held about one visitor?

Privacy requests lets you show or erase everything held about one visitor. It stays with the owner.

How do I download my leads?

Tap Export CSV to download your leads as a spreadsheet file.

Can the bot use AI?

The bot's optional AI answer is switched on by ZappBot for your business, not from the dashboard, and it stays limited to your own facts. Write "talk to a person" and we will look at it with you.

Plans, billing and upgrades

Plans, billing and upgrades are handled by a person. Please leave your e-mail and Zalo or phone, or write "talk to a person", and we will reply.

Data location, retention and outside services